物流政策

Track your order on our tracking page


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All of our items are custom made, sized, kitted, and packed to order.
This means that all items do require some time to prep before they are ready to be shipped. 

We are continually processing, packing, and filling orders as quickly as we are able. Our goal is always to meet our standard shipping windows as stated below, and on individual item listings on our website

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Do you offer free shipping? 

Yes!  for the USA, all orders over $49 total value now include free basic shipping (typically PARCLL Economy, USPS First Class, etc).

We also currently offer free shipping to the UK on orders over $125.  

You can still select an expedited shipping service if you desire.  Please note that ship time estimates at checkout are for actual time in the mail and do NOT include our processing times stated below.

For all other international customers, we cannot currently offer free shipping, but we have Dramatically reduced ship costs to ALL countries, The biggest savings in rates went to UK, EU, Canada, and AU.  

Alternatively if you want to use our free US shipping you can sign up for a Free US Package forwarding address through Ship 7. They offer package combining services for those that shop at multiple US stores. 

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When will my order ship? 

Common processing times before shipment: (please see specific listings for specific fulfillment times)
  • MFP Rope:  4-7 Business Days
  • Candles: 1-3 Weeks
  • Leather/Impact (single toys):  6-7 weeks
  • Leather/Impact (kits/large orders): 7-8 weeks
  • Accessories & Books:  3-5 Business days

It is is likely that your order will get filled & shipped before the end of this window, but it is also possible, especially for larger or more customized orders that your order may take longer to fill.  If you need expedited processing for a special time critical event (ie birthday gift, anniversary, convention, workshop, etc) please contact us and let us know the date(s) and we will do our best to accommodate.

Once the item is ready for shipment, the speed it will arrive will depend on the carrier and mail type selected at checkout. These delivery times are AFTER the product has been made and shipped, and do not apply to our processing time. Please check the specific item you are purchasing for the expected production/processing time before shipment.

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Do you ship internationally?

Yes!  Agreeable Agony ships our products to every country in the world. We offer a variety of different carrier options with various speeds of service. Shipping prices are calculated on the cart page and during checkout based on exact location and carrier chosen.

Shipping priced include cost of shipping only. Duty limits and fees vary in every destination. Customers are solely responsible for any VAT*, Taxes, or other import Duty assessed by their individual country.   

For EU customers who wish to avoid delays in VAT/Duty processing and having to pay duty at time of delivery.  You can also contact us about Duty Paid shipping. We can often invoice you for VAT/Duty and ship DDP (delivery duty paid).   

*United Kingdom UPDATE for 2022: UK orders under £135 (~$179 USD) will collect 20% VAT at checkout and be shipped DDP (all taxes paid).  Orders over that threshold will be shipped DDU (delivery duty unpaid). 
All UK prices shown on our site include 20% VAT.  If your final order total exceeds £135 the cart total will be REDUCED by 20%  and VAT + Duty collected at delivery time.

----> See a rate that looks unreasonably high?  You can always reach out and we may be able to double check the real weight and ship price <----

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Is your packaging discrete?

We mail all of our packages in brown paper/cardboard mailers or in USPS branded boxes/envelopes. Our return address lists our business name only as "AgAg." 

Some smaller orders may be shipped in mailers that have our Squid logo on the outside. They do not include our business name or any reference to kink. If you wish to specifically avoid even the squid artwork please include a note in your order that you wish plain packaging. 

For international mail, we do have to declare the contents of the package legally and fully, but we do our best to avoid sex and kink related words in the descriptions (Aka. "MFP Rope" not "Bondage Rope")

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Are your shipments insured? 

We understand damaged and lost packages do sometimes happen.  All of our packages carry insurance through the mail carrier and/or additional 3rd party insurance as needed.

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When will my tracking update?

Most of our domestic & Canada shipping is done through the PARCLL hub in NJ. Tracking numbers may take 1-2 Business Days to have useful updates. Rest assured, the package is on its way!

If you are still not seeing any tracking updates (www.agreeableagony.com/apps/track123) after 2+ Business Days please reach out and we can look into it and file a missing mail search if needed. 

For other international orders, we typically ship with ePostGlobal.  The tracking number on your order page will provide updates. Please allow 1-2 Business Days for useful updates to begin.   You can track your package directly with them:  https://portal.epgshipping.com/ParcelTracker/HomePageTracker
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****COVID-19 UPATE****

Unfortunately, the reality of COVID-19 means that we are dealing with national and international shipping delays. Customers are often seeing longer delays in arrival times after leaving our warehouse for domestic and international shipments. Many packages are being rerouted from their normal airplane routes and are forced to take more circuitous boat or ground transit methods. If you are seeing an extended pause in tracking status, your order is most likely not lost, just delayedYou will see a long delay with no updates between when an order is last scanned in the US and when it picks up again in its destination country. This is due to delays in customs clearance worldwide. 

Our customer service team utilizes the same tracking tools as our customers and therefore does not have access to any additional tracking details than what is currently being provided by the carrier.

If your package is delayed beyond reason please do reach out and we will do our best to provide you with the tools to track it down or file insurance claims.